Shipping policy
Shipping Policy for Steffanii.com
Contact Information:
Email: info@steffanii.com
Phone: +49 171 2718419
Address: Markgraf-Albrecht-Straße 14, 10711 Berlin, Germany
1. Shipping Times
Orders are usually processed within 1–2 business days. Estimated delivery time is 5–12 business days after shipment. For international orders (outside Germany), delivery may take longer depending on customs or local conditions.
2. Shipping Costs
- Standard Shipping: €4.99 for orders under €100
- Free Shipping: available for orders of €100 or more
3. Shipping Areas
We currently ship within the European Union. If your country is not available at checkout, please contact us at info@steffanii.com.
4. Delayed or Lost Shipments
Although we aim for timely delivery, delays may occur due to external factors (e.g., customs, weather). If your order has not arrived within the estimated timeframe, please contact us at info@steffanii.com or call +49 171 2718419.
5. Incorrect Shipping Details
Please ensure that your shipping address is accurate. We are not responsible for late or failed deliveries caused by incorrect or incomplete address details provided by the customer.
6. Damaged Items During Shipping
If your item arrives damaged, please contact us immediately and provide photos of the damaged product and packaging. We will arrange a replacement or refund.
7. Tax Notice
All prices are final prices. According to § 19 UStG (German VAT Act), no VAT is charged or shown.
8. Contact
Steffanii.com
Email: info@steffanii.com
Phone: +49 171 2718419
Address: Markgraf-Albrecht-Straße 14, 10711 Berlin, Germany